FAQ
What is this all about?
Puzzle Room Tahoe is an escape game. Come with friends, family or co-workers for 60 minutes of brain teasing fun and challenges. You and your team will be locked in one of our four rooms and be given a mission. You have one hour to find your way through different levels of hints and attempt an ESCAPE!
Is it scary?
Not to worry. Puzzle Room Tahoe isn’t designed to scare the wits out of you. It’s actually meant to be a lot of fun! Each room is designed to take you into another mysterious time and place. Most persons 14 years and up will enjoy playing our game. Children of all ages are welcome but we suggest adults join in due to the complexity of the puzzles.
How much does it cost?
The price is $29 per person.
Will I be put with other people?
Not anymore! We made a lot of changes with covid and we reinforced our already strong sanitary procedures. One of the change is that we are not allowing groups to share a room. Thus, every booking will now be private!
How do I book?
Reserve your game ahead of time through our website to ensure your time slot and room.
Do you have gift vouchers?
Yes! You can order it here!
Do you have 2 escape room locations in South Lake Tahoe?
Yes, we have 2 locations:
- 'Lost Cabin, Below Ground, and Valley of the Kings' are located at 'Basement of 27 Highway 50, Stateline, NV 89449.
- 'The Bunker' is located in the Montbleu Resort, 55 Highway 50, Stateline NV 89449.
What changes have you made due to COVID?
We have made a lot of changes to ensure the safety of our customers and employees. Some of the biggest changes are:
- All the games will now be private! (no more mixing groups)
- Every room will be thoroughly clean and disinfected after every game (instead of daily)
- All employees are required to wear masks. Customers do not have a requirement to wear a mask.
- Hand sanitizer available to everyone.
When do I need to show up for my scheduled game?
Please, always arrive 15 minutes BEFORE your scheduled time
Are tickets refundable?
All purchases are final and there are no refunds for cancellations. However, games can be rescheduled with a 24 hour notice.
Can I schedule large group events?
Yes! We provide time slots for large group events whether it’s a birthday party or team building function for work. Give us a call and find out more about our group and teambuilding packages.
Tell me more about your bachelor/bachelorette parties?
An exciting and unique experience that the groom/bride will remember for a long time! Age restriction applies (min 21 years old) due to the surprises we have built in for you! Email us at Info@PuzzleRoomTahoe.com or call us @ 775-589-2929 to book your unique experience!
Do you have a room where we can compete against each other?
Yes! We have two identical room (Below Ground) where you will start at the exact same time so we can see which one of you will finish first!
When I try to book, I see green, yellow, or orange lines. What does it mean?
A green line means that 0 or 1 player have signed up for that game already. A yellow line means between 2 and 5 players have already booked that game. An orange line means that more than 5 players have signed up already!
Where are you located?
We have two locations in South Lake Tahoe. Valley of the Kings, Lost Cabin and Below Ground are located at 27 HWY 50, in the BASEMENT. We are right next door to CVS. The Bunker is located inside MontBleu.
Do you have parking?
Yes! If you are coming to our basement location, you can park behind the CVS (free of charge, even during concerts & events). If you are coming to our MontBleu location, there is plenty of parking at the resort.
I have more questions!
Please e-mail us at Info@PuzzleRoomTahoe.com
Hours: By Appointment Only
Phone: 775-589-2929
E-mail: Info@PuzzleRoomTahoe.com
Address:
We have 2 Locations:
'Lost Cabin, Below Ground, and Valley of the Kings' are located at 'Basement of 27 Highway 50, Stateline, NV 89449
The Bunker' is located in the Montbleu Resort, 55 Highway 50, Stateline NV 89449.
Map: Click Here